Shipping policy

Shipping policy

Where we ship

We currently ship to the United States and Canada. If your country does not appear at checkout, we are not able to ship there yet.

Order processing

Orders are processed and dispatched within 1–3 business days. Orders placed at a weekend or on a public holiday are processed on the next business day. During launches or promotions processing can take slightly longer, and we will say so on the site if that happens.

Delivery times

Once dispatched, standard shipping within the United States typically arrives in 5–8 business days — the same window shown to you at checkout. Total time from order to delivery is usually 6–11 business days. Canadian orders may take longer because of customs clearance.

These are estimates, not guarantees. Carrier delays, weather and customs are outside our control.

Shipping costs

$4.95 flat to the United States and Canada — and free on orders over $60 (two bottles or more). The exact amount is always shown to you at checkout before you pay, and nothing is added afterwards.

Tracking your order

You will receive a confirmation email when you order, and a second email with a tracking number once your parcel is dispatched. If you have not received tracking within 5 business days of ordering, email aevalisco@gmail.com and we will look into it.

Please check your spam or promotions folder before contacting us — that is where these emails most often end up.

Incorrect addresses

Please check your shipping address carefully at checkout. If you notice a mistake, email us immediately: we can usually correct it before dispatch. Parcels returned to sender because of an incorrect or incomplete address can be reshipped once you confirm the correct address, and reshipping may be chargeable.

Lost, delayed or damaged parcels

If tracking has not updated for 7 business days, or your parcel has not arrived within 10 business days of the estimated delivery date, contact us. We will investigate with the carrier and replace or refund your order — your choice. If your parcel arrives damaged, send us a photo within 14 days of delivery and we will do the same.

Customs and import duties

Orders shipped outside the United States may attract import duties or taxes set by your country. These are not included in the price you pay us and are the recipient’s responsibility.

Contact

AEVALIS
Email: aevalisco@gmail.com
We reply within 1 business day.