Refund policy

Returns and refunds

We want you to be able to try AEVALIS without risk. If you are not satisfied with your purchase for any reason, contact us within 60 days of delivery and we will refund your order.

You do not need to send the product back

Our products are shipped directly from our fulfilment partner, so we do not process physical returns. You do not need to ship anything back to us, and you do not pay return postage. Email us and we will issue the refund.

How to request a refund

Email aevalisco@gmail.com with your order number and the email address you used at checkout. We aim to reply within 1 business day. Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.

Damaged, incorrect or missing items

If your order arrives damaged, is not what you ordered, or does not arrive at all, email us within 14 days of the expected delivery date with your order number and a photo where relevant. We will replace it or refund it — your choice — at no cost to you.

Cancelling an order

You can cancel your order at any time before it is dispatched, and we will refund it in full. Once an order has shipped it can no longer be cancelled, but it remains covered by the 60-day guarantee above.

Exceptions

The guarantee covers one refunded order per customer. We reserve the right to decline refund requests where there is clear evidence of abuse, such as repeated refunded orders to the same customer, address or payment method.

Contact

AEVALIS
Email: aevalisco@gmail.com
Nawamin, Buengkum, Bangkok 10230, Thailand